Order methods

E-mail: info@thewaitron.co.za
Phone: 0117042409
Web: www.thewaitron.co.za

We may refuse to accept an order:
(a) Where goods are not available;
(b) Where we cannot obtain authorisation for your payment;
(c) If there has been a pricing or product description error; or
(d) If you do not meet any eligibility criteria set out in our terms and conditions.

Pricing

We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
We always try to make sure that the prices on our website are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or canceling it. If the order is cancelled we will refund you in full.

Cancellation and returns policy

If you wish to cancel your order:
(a) you can notify us by email to info@thewaitron.co.za before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below.
You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. All goods must be returned in their original condition.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.
The rights to return the goods to us will not apply in the following circumstances: -
(a) in the event that the product has been used
(b) to any products that we have made or customized specifically for you